What are the business objectives?

Is there a business case for outsourcing or shared services?

Which services or functions are outsourced or retained?

What are the desired value creation expectations?

What is the appropriate deal structure?

What is the best relationship alignment model?

Does the provider have the right culture match?

What are the benefits and what is the timing?

What is the risk mitigation strategy for the term of the relationship?

What are the transition requirements?